ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!

ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement.

As our Technical Team Leader, you will dive into a diverse array of responsibilities, including:

• Daily Operational Management: Take charge of Front Office and/or Back Office teams, orchestrating planning, task definition, and execution.
• Resource Management: Strategically allocate and manage resources to maximize efficiency.
• Proactive Engagement: Collaborate closely with the hierarchy, identifying challenges, proposing process enhancements, tracking activities against targets, and delivering regular, insightful reports.
• Cost and Time Monitoring: Keep a vigilant eye on costs, timelines, and resource utilization.
• Change Control: Guide the change control process with finesse, ensuring seamless implementation and minimal disruption.
• Leadership and Development: Provide inspirational leadership to the operational team, nurturing their skills and expertise while fostering a culture of continuous improvement.

To thrive in this role, you should bring the following qualifications and competencies to the table:

• Strong Project Management Skills: Showcase proficiency in project management methodologies to navigate complex tasks with ease.
• Effective Team Management: Demonstrate robust leadership and management prowess.
• Quality Management: Exhibit a sharp focus on quality standards and perpetual enhancement.
• Advanced IT Product Knowledge: Possess a profound understanding and hands-on experience with IT hardware and software.

Your analytical and technical acumen will be pivotal, including:

• Proficiency in MS Office Applications: Harness the power of MS Office applications to analyze data and present reports with finesse.
• ITIL V4 Foundation Certified: Hold the esteemed ITIL V4 Foundation certification.

As a Technical Team Leader, you must excel in management and organizational competencies, including:

• Procedure Development: Craft and uphold operational unit procedures, ensuring clarity and adherence to guidelines.
• Service Enhancements and Optimization: Drive continuous improvements and optimizations, enhancing operational efficiency.
• Change Facilitation: Champion change within the team, fostering adaptability and innovation.
• Stakeholder Engagement: Conduct productive work meetings, effectively communicating goals, progress, and addressing concerns.
• User Satisfaction Analysis: Analyze user satisfaction to identify areas of enhancement and address user needs effectively.

To seize this opportunity, you should meet the following experience criteria:

• Education: Possess a degree awarded for the first cycle of higher education and boast 7 years of relevant experience in indicative or similar roles.
• ITIL Framework Experience: Have a minimum of one year of relevant experience in IT services managed in accordance with the ITIL framework.
• Fluency in English and French
• Multitasking and Result Orientation: Thrive in managing multiple tasks concurrently while steadfastly focused on delivering results.
• Precision and Quality-Driven: Embrace a meticulous approach, driven by quality and accuracy.
• Team Orientation: Foster a collaborative and team-centric mindset, valuing cooperation and leveraging team strengths.

Embark on this exciting journey with us and lead our technical team to unprecedented heights of success!

Please be advised that a criminal record check will be required for this position.