We are currently looking for an experienced L1 Technical Support Agent to join a dynamic IT support team within a large-scale international organization based in Luxembourg. The successful candidate will provide frontline technical support and ensure high service quality to end-users.
Main Responsibilities:
- Deliver first-level technical support, addressing straightforward incidents and service requests.
- Troubleshoot and resolve basic issues, gather relevant technical details, and escalate when necessary.
- Perform network patching on-site and within technical rooms.
- Provide hands-on support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do, etc.).
- Manage mobile devices: register/unregister devices, monitor status, manage user profiles, and oversee line changes.
- Assist with remote access issues, including verifying configurations through management consoles.
- Guide users through signing certificate downloads and OTP (One-Time Password) registrations.
- Support file-sharing setups, mapping, data restoration, and drive information.
- Securely erase data from key IT assets in compliance with internal policies.
- Identify installed software and maintain accurate asset-user mappings.
- Perform annual barcode scans of all IT assets (PCs, servers, printers, networking gear, etc.).
- Monitor stock levels of IT equipment and proactively communicate any risks of shortages.
- Handle hardware inventory tasks, including unboxing, waste sorting, labelling, scanning, and stock transfers.
- Provide on-site technical support for videoconferencing, hybrid meetings, and web streaming setups.
Key Requirements:
- Languages: Proficiency in both English and French.
- Experience: Minimum 2 years of experience with ServiceNow or similar ticketing tools.
- Systems: Solid knowledge of Windows 10 and 11.
- Tools: Strong experience with Microsoft 365 applications.
- Active Directory: Familiar with standard operations (user/group management, password resets, etc.).
- Additional Tools: Working knowledge of WipeDrive and Webex is a plus.
This is an excellent opportunity for a motivated IT professional seeking to grow within a structured and multicultural work environment. You’ll work on-site as part of a collaborative team, helping end-users solve technical problems while maintaining high operational standards.
Interested? Send us your updated CV and we’ll be happy to provide more details.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
