We are looking for a structured and analytical ITSM Reporting Consultant to join our team. In this role, you will focus on enhancing and optimizing service reporting processes, ensuring quality, transparency, and consistency of IT service metrics. You will work closely with teams responsible for Service Level Management, Business Relationship Management, and Service Reporting.
Key Responsibilities
- Analyze, optimize, and maintain existing service reports
- Define new KPIs and build reporting dashboards
- Document and track requirements using structured methodologies
- Ensure consistency between SLA documentation and reporting
- Work with ITSM tools and reporting platforms to support process improvements
Tools & Environment:
- BMC Remedy (ticketing and process documentation)
- Jira (requirement tracking)
- Confluence (documentation)
- Yellowfin (reporting)
- Excel (including VBA/macro usage)
Qualifications & Experience
- Minimum 2 years of practical experience in ITSM, particularly in Service Reporting or Service Level Management
- Experience creating, analyzing, and maintaining service reports and dashboards
- Knowledge of ITSM metrics such as availability, incident resolution time, change success rate
- Hands-on experience with SLA, OLA, and UC structures
- Familiarity with Jira, Confluence, and ticketing systems (BMC Remedy preferred)
- Excellent German language skills
- More than 4 years of experience in ITSM
- Experience in public sector projects
- Advanced Excel skills (VBA)
- Experience with reporting tools
- Knowledge of ISO 20000 standards
Why Join Us?
- Work in a regulated, process-oriented IT environment with cutting-edge tools
- Be part of a team that values structure, accuracy, and analytical thinking
- Drive tangible improvements in IT service quality and reporting
- Develop your expertise in ITSM and reporting in a supportive, remote-friendly environment
Ready to take your ITSM reporting skills to the next level? Apply today and help shape the future of service excellence!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
