We are looking for a structured and analytical ITSM Reporting Consultant to join our team. In this role, you will focus on enhancing and optimizing service reporting processes, ensuring quality, transparency, and consistency of IT service metrics. You will work closely with teams responsible for Service Level Management, Business Relationship Management, and Service Reporting.
Key Responsibilities
- Analyze, optimize, and maintain existing service reports
- Define new KPIs and build reporting dashboards
- Document and track requirements using structured methodologies
- Ensure consistency between SLA documentation and reporting
- Work with ITSM tools and reporting platforms to support process improvements
Tools & Environment:
- BMC Remedy (ticketing and process documentation)
- Jira (requirement tracking)
- Confluence (documentation)
- Yellowfin (reporting)
- Excel (including VBA/macro usage)
Qualifications & Experience
- Minimum 2 years of practical experience in ITSM, particularly in Service Reporting or Service Level Management
- Experience creating, analyzing, and maintaining service reports and dashboards
- Knowledge of ITSM metrics such as availability, incident resolution time, change success rate
- Hands-on experience with SLA, OLA, and UC structures
- Familiarity with Jira, Confluence, and ticketing systems (BMC Remedy preferred)
- Excellent German language skills
- More than 4 years of experience in ITSM
- Experience in public sector projects
- Advanced Excel skills (VBA)
- Experience with reporting tools
- Knowledge of ISO 20000 standards
Why Join Us?
- Work in a regulated, process-oriented IT environment with cutting-edge tools
- Be part of a team that values structure, accuracy, and analytical thinking
- Drive tangible improvements in IT service quality and reporting
- Develop your expertise in ITSM and reporting in a supportive, remote-friendly environment
Ready to take your ITSM reporting skills to the next level? Apply today and help shape the future of service excellence!
Les opportunités sont nombreuses. Du développement d’applications nues à l’informatique Gestion des infrastructures, y compris la conception, l’architecture et les exigences analyse.
Bien qu’ouvert aux technologies utilisées par nos clients, ABAKUS IT-SOLUTIONS cherche à principalement mais pas seulement des consultants maîtrisant : Serveurs Windows et Linux, réseaux, développements (JAVA, SAP, .NET,...) ainsi que des experts hautement spécialisés par exemple en cybersécurité ou en Content Management System (CMS) (SharePoint, Drupal, WebLogic...).
Dans en termes de compétences non techniques, ABAKUS IT-SOLUTIONS recrute des personnes dynamiques, ouvertes au monde, intéressé par l’innovation et ayant un sens aigu du client relation.
Un Une bonne maîtrise de l’anglais est indispensable, la capacité de parler français, allemand ou néerlandais est un atout.
Même Bien que la plupart de nos postes nécessitent au moins 3 ans d’expérience, certains sont ouverts aux nouveaux arrivants.
