We are looking for an experienced Account Manager to join a team supporting IT service delivery and client engagement, particularly in the public sector. The role requires a solid background in consulting, IT system integration, and client management in complex infrastructure environments.
Responsibilities:
- Advise and support clients with heterogeneous IT infrastructures
- Manage client relationships, especially with public sector institutions
- Organize and lead client meetings, manage negotiations, and resolve conflicts
- Maintain a structured and results-oriented work approach in line with IT service standards
- Use MS Office tools (Outlook, Word, Excel) in daily operations
- Identify and manage service delivery improvements and client requirements
- Support CRM data maintenance and conduct basic analyses
Required Profile:
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Degree in business informatics, computer science, or related field
- Alternatively, completed IT training with 3 years of experience or 5 years of experience in IT account management
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At least 1 year of experience (between 06/2020 and 06/2025) in:
- Client support in large IT infrastructures
- IT consulting or system integration
- Account management related to IT services
- At least 180 person-days of practical experience with MS Office (Outlook, Word, Excel)
- High level of initiative, independence, and resilience
- Strong communication and negotiation skills
- Service-oriented attitude and ability to work in a team
- Proficiency in German (minimum C1 level)
Assets (Optional):
- Experience in sales or account management for IT in the public sector
- Experience with process and task coordination for IT service providers
- At least 1 year of experience with CRM tools (between 06/2020 and 06/2025)
- ITIL certification
- Analytical thinking and quick comprehension
Why Join Us?
This is your chance to grow within a stable and respected environment focused on digital transformation in the public sector. You'll gain exposure to cutting-edge IT projects while enjoying flexibility and real impact in your daily work.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
