Join a dynamic IT environment where service quality and responsiveness make the difference.
Position Overview
This role is part of a Digital Workplace team responsible for delivering efficient user support and ensuring IT service continuity and quality.
Key Responsibilities
- Perform Digital Workplace support activities (Level 1)
- Manage all types of user interactions (phone, ticketing portal, chat, messaging, etc.)
- Provide guidance and support on services, software, and applications
- Monitor and follow up on incidents and service requests until resolution
- Escalate issues when necessary
- Contribute to continuous service and process improvement
Required Profile
Technical Skills
- Strong knowledge of workstation support and administration (Windows 10 and above)
- Good knowledge of Microsoft Office applications (Office 2016 and above)
- Basic knowledge of server environments (Windows/Linux) and Active Directory services
Basic knowledge of:
- Account management
- Network setup and protocols
- Backup and restore procedures
- Antivirus management
- Patch and software distribution
- Scanning and printing systems
Soft Skills
- Excellent communication skills
- Strong service orientation and commitment to quality
- Analytical mindset
- Ability to work under pressure while maintaining a positive attitude
- Proactive and responsive approach
Certifications (minimum one required)
- Windows 10 MCSA
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- IT Helpdesk Professional (or equivalent)
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS)
- (Advanced) Windows troubleshooting for IT
- Call Centre Associate Certified (or equivalent)
Languages
- English: C1 level required
- French: C1 level required
If this position matches a solution-oriented profile with strong technical expertise and a strong service mindset, we would be delighted to discuss this opportunity with you.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
