IT Support Technician / Service Desk Technician
We are looking for a reliable and service‑oriented IT Support Technician to strengthen our Service Desk operations. This position plays a key role in ensuring a smooth and efficient digital experience for all users. You will be responsible for handling technical requests, troubleshooting issues, and supporting day‑to‑day IT activities within a modern workspace environment.
Your Mission
As the first point of contact for IT inquiries, you will diagnose issues, provide solutions, and escalate incidents when required. You will contribute to maintaining a stable, secure, and user‑friendly IT environment, while ensuring a high standard of service quality.
Key Responsibilities
- Provide first‑level technical support through a ticketing system; follow up on incidents and service requests.
- Troubleshoot and maintain Windows 11 workstations.
- Support end‑users with local hardware, including monitors, docking stations, headsets, and other peripherals.
- Assist with daily productivity tools within the Microsoft 365 suite (desktop applications, PWA, and online versions).
- Support users in PDF tools usage and electronic signature workflows.
- Troubleshoot video conferencing issues related to Microsoft Teams or Cisco Webex setups.
- Identify and address basic network issues involving Wi‑Fi, VPN connections, and general connectivity.
- Promote and support best cybersecurity practices, including phishing awareness and secure authentication methods.
Requirements and Skills
- Previous experience in IT Support or Service Desk roles.
- Proficiency with ticketing tools such as ServiceNow, Jira, or GLPI.
- Strong knowledge of Windows 11 troubleshooting.
- Hands‑on experience with IT hardware and peripherals.
- Solid understanding of Microsoft 365 tools and productivity applications.
- Familiarity with video conferencing support (Teams, Webex).
- Basic networking knowledge (Wi‑Fi, VPN, connectivity).
- Awareness of essential cybersecurity principles and tools such as Microsoft Authenticator.
- Excellent communication skills and a strong customer‑service mindset.
- Ability to work autonomously, prioritize, and maintain professionalism under pressure.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
