IT Support Technician / Service Desk Technician
We are looking for a reliable and service‑oriented IT Support Technician to strengthen our Service Desk operations. This position plays a key role in ensuring a smooth and efficient digital experience for all users. You will be responsible for handling technical requests, troubleshooting issues, and supporting day‑to‑day IT activities within a modern workspace environment.
Your Mission
As the first point of contact for IT inquiries, you will diagnose issues, provide solutions, and escalate incidents when required. You will contribute to maintaining a stable, secure, and user‑friendly IT environment, while ensuring a high standard of service quality.
Key Responsibilities
- Provide first‑level technical support through a ticketing system; follow up on incidents and service requests.
- Troubleshoot and maintain Windows 11 workstations.
- Support end‑users with local hardware, including monitors, docking stations, headsets, and other peripherals.
- Assist with daily productivity tools within the Microsoft 365 suite (desktop applications, PWA, and online versions).
- Support users in PDF tools usage and electronic signature workflows.
- Troubleshoot video conferencing issues related to Microsoft Teams or Cisco Webex setups.
- Identify and address basic network issues involving Wi‑Fi, VPN connections, and general connectivity.
- Promote and support best cybersecurity practices, including phishing awareness and secure authentication methods.
Requirements and Skills
- Previous experience in IT Support or Service Desk roles.
- Proficiency with ticketing tools such as ServiceNow, Jira, or GLPI.
- Strong knowledge of Windows 11 troubleshooting.
- Hands‑on experience with IT hardware and peripherals.
- Solid understanding of Microsoft 365 tools and productivity applications.
- Familiarity with video conferencing support (Teams, Webex).
- Basic networking knowledge (Wi‑Fi, VPN, connectivity).
- Awareness of essential cybersecurity principles and tools such as Microsoft Authenticator.
- Excellent communication skills and a strong customer‑service mindset.
- Ability to work autonomously, prioritize, and maintain professionalism under pressure.
Die Möglichkeiten sind zahlreich. Von der Entwicklung reiner Anwendungen bis zur IT Infrastrukturmanagement inkl. Konzeption, Architektur und Anforderungen Analyse.
Obwohl ABAKUS IT-SOLUTIONS offen für Technologien ist, die von unseren Kunden eingesetzt werden, ist das Unternehmen bestrebt, hauptsächlich, aber nicht nur Berater, die Folgendes beherrschen: Windows- und Linux-Server, Netzwerke, (JAVA, SAP, .NET,...) sowie hochspezialisierte Experten, z.B. im Bereich Cybersicherheit oder in Content Management Systemen (CMS) (SharePoint, Drupal, WebLogic...).
In in Bezug auf nicht-technische Kompetenzen stellt ABAKUS IT-SOLUTIONS dynamische Personen ein, die in die Welt, interessiert an Innovation und mit einem ausgeprägten Gespür für Kunden Beziehung.
Ein sehr Gute Englischkenntnisse sind unerlässlich, die Fähigkeit, Französisch, Deutsch oder Niederländisch zu sprechen ist eine Bereicherung.
Sogar Obwohl die meisten unserer Positionen mindestens 3 Jahre Erfahrung erfordern, sind einige offen für Neueinsteiger.
