RESPONSIBILITIES
Product Owner
– Develop an in-depth understanding of the applications from a business and functional perspective
– Act as the primary point of contact for end users
– Gather and analyze functional and business requirements
– Collaborate with the vendor-side Product Owner
– Provide regular reporting to the Program Manager
Business Analyst
– Participate in business and functional analyses for new modules
– Model ASIS and TOBE processes (BPMN notation)
– Coordinate impact analyses (legal, security, etc.)
– Collaborate with internal and external suppliers responsible for technical development
– Bridge the gap between business stakeholders, technical teams, and security teams
– Adapt communication style to the audience (field teams, management, technical partners)
Change Management
– Support end users in the adoption of available tools
– Participate in and/or facilitate information and training sessions
– Create and maintain up-to-date functional documentation
– Communicate updates, changes and incidents through the appropriate channels
– Provide second-line support
CANDIDATE PROFILE
Communication & collaboration
– Excellent communication skills, with the ability to interact with cross-functional teams and stakeholders at all levels
– Strong interpersonal skills and ability to rally teams around a shared product vision
– Experience facilitating presentations, workshops or training sessions
– Ability to influence without direct hierarchical authority
Analysis & problem-solving
– Strong analytical skills, driven by data and user feedback
– Ability to identify risks, opportunities and issues, and to propose concrete solutions
– Excellent synthesis skills to turn complex information into clear and actionable requirements
Organisation & prioritisation
– Ability to manage multiple topics and stakeholders simultaneously
– Effective prioritisation based on context, business criteria and strategic vision
Autonomy & ownership
– High degree of autonomy, proactivity and reliability
– Strong sense of ownership over the product, decisions and outcomes
– Solution-oriented mindset with the ability to anticipate challenges
Adaptability & continuous improvement
– Adaptability in dynamic and constantly evolving environments
– Agile mindset, focused on continuous improvement of processes and collaboration
– Ability to drive change with diplomacy, tact and resilience
SKILLS & QUALIFICATIONS
Required technical skills:
– Business analysis — confirmed level
– Business process & modelling (BPMN) — confirmed level
– Product ownership — confirmed level
– Change management — junior level accepted
– Experience in the public sector — junior level accepted
LANGUAGES
– French — active knowledge
– Dutch — active knowledge
– English — active knowledge
WHY JOIN US?
Joining this team means becoming part of a close-knit structure within a public organization, with a direct and tangible impact on field agents in their daily work. Your product decisions directly shape the tools used on the ground — a responsibility that is as stimulating as it is meaningful.
You will work in a hybrid environment that values autonomy, within an experienced team where collaboration takes precedence over hierarchy. The role offers a wide variety of tasks — analysis, coordination, training, support — making it an ideal opportunity for a versatile profile looking to develop their expertise in an agile environment.