Role Overview
Join a collaborative and security-focused IT infrastructure team supporting a complex hybrid environment. You will play a key role in managing end-user devices, coordinating with external service providers, and supporting internal teams to ensure a secure, efficient, and user-friendly IT ecosystem.
Key Responsibilities
- Assist in managing IT infrastructure with a focus on end-user devices (Windows workstations, smartphones, IP telephony)
- Oversee and support the service desk and PC desk teams
- Collaborate with external service providers to design and implement secure infrastructure solutions (e.g., SCCM, GPO)
- Work with internal IT and business teams to align infrastructure with business and non-functional requirements
- Troubleshoot technical issues and coordinate with relevant teams for resolution
- Handle and follow up on security incidents, including participation in the Incident Review Board
- Draft and maintain technical and end-user documentation
- Act as a liaison between first-level and third-level support teams
- Provide backup support for service desk operations during absences
- Offer VIP support when needed
Required Skills & Experience
- Proven experience in IT infrastructure roles
- Strong security awareness and mindset
- Hands-on experience with:
- Microsoft Windows in professional environments
- Microsoft Office tools (Word, Excel, Outlook, SharePoint)
- SCCM package distribution and GPO management
- General IT infrastructure components
- Experience managing or supporting small teams is a plus
- Strong documentation skills (in English)
- Previous experience in similar IT roles is advantageous
Soft Skills
- Team player with excellent interpersonal and communication skills
- Highly motivated and proactive
- Independent and well-organized
- Investigative mindset with attention to detail
- Comfortable handling a wide range of IT issues
- Able to manage multiple priorities in a fast-paced environment
What’s Offered
- A collaborative and supportive team environment
- On-the-job training and development opportunities
- Exposure to diverse technologies and infrastructures
- Flexibility and room for initiative
- 20% telework policy
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
