Service Desk Analyst (IT Support)
Overview
We are looking for a proactive and service‑oriented Service Desk Analyst to provide first‑line support, resolve incidents efficiently, and ensure a smooth IT experience for end users. You will play a key role in diagnosing technical issues, supporting modern workplace tools, and contributing to a secure, reliable digital environment.
Responsibilities
- Manage, qualify, and route support requests using ticketing tools such as ServiceNow, Jira, or GLPI.
- Diagnose and troubleshoot issues on Windows 11 workstations for end users.
- Handle hardware-related problems involving local IT equipment (screens, docks, headsets, etc.).
- Support users on Microsoft 365 applications, PDF tools, and electronic signature solutions.
- Troubleshoot local video‑conferencing setups (Microsoft Teams, Cisco Webex).
- Identify basic network-related issues involving Wi‑Fi, VPN, or general connectivity.
- Promote best practices in cybersecurity (phishing awareness, password policies, MFA/MS Authenticator).
Profile & Skills
- Experience using IT ticketing systems for incident tracking and prioritization.
- Strong knowledge of Windows 11 and end‑user troubleshooting.
- Good understanding of common workplace hardware and peripherals.
- Solid familiarityHere is a dynamic and professional job description based on your input, with no reference to the client’s name:
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
