Your responsibilities
As the primary point of contact for users, you will deliver first-level support for IT-related incidents and service requests.
Your main tasks include:
- Handling user calls and IT tickets at first level
- Providing initial assistance and guidance to users
- Resolving straightforward and routine incidents
- Performing basic troubleshooting and collecting relevant information
- Escalating requests requiring deeper technical expertise to second-level support or the appropriate support group
- Monitoring tickets until full resolution and closure
Scope of support
You will provide support for:
- Operating systems: Windows 10 and Windows 11
- Standard and office automation software
- Business applications and internal information systems
- IT hardware: workstations, peripherals, printers and MFDs
- Communication devices: fixed and mobile telephony, smartphones and videoconferencing tools
- Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook, Planner, etc.), with particular attention due to their extensive use
Routine operations and basic administration
- Standard Active Directory management (user and group administration, password resets)
- Basic network configurations and device authentication
- Outlook / Exchange email system administration
- Centralised printer and MFD management, including consumables replacement
- User access and rights management on other platforms
- Mobile device and telephone line management
- Troubleshooting of remote access connections
- User support for digital signing certificates
- User support for OTP registration and authentication
Profile required
- Education or experience in IT support or helpdesk
- Good knowledge of Windows environments and office tools
- Basic understanding of Active Directory, email systems and networking
- Strong user-oriented mindset and communication skills
- Ability to analyse, prioritise and resolve routine incidents
- Well-organised, reliable and team-oriented
Why join us?
- A structured and professional working environment
- A key role with direct user interaction
- Varied and enriching missions
- Opportunities to develop and strengthen your IT skills
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
