Your responsibilities
As the primary point of contact for users, you will deliver first-level support for IT-related incidents and service requests.
Your main tasks include:
- Handling user calls and IT tickets at first level
- Providing initial assistance and guidance to users
- Resolving straightforward and routine incidents
- Performing basic troubleshooting and collecting relevant information
- Escalating requests requiring deeper technical expertise to second-level support or the appropriate support group
- Monitoring tickets until full resolution and closure
Scope of support
You will provide support for:
- Operating systems: Windows 10 and Windows 11
- Standard and office automation software
- Business applications and internal information systems
- IT hardware: workstations, peripherals, printers and MFDs
- Communication devices: fixed and mobile telephony, smartphones and videoconferencing tools
- Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook, Planner, etc.), with particular attention due to their extensive use
Routine operations and basic administration
- Standard Active Directory management (user and group administration, password resets)
- Basic network configurations and device authentication
- Outlook / Exchange email system administration
- Centralised printer and MFD management, including consumables replacement
- User access and rights management on other platforms
- Mobile device and telephone line management
- Troubleshooting of remote access connections
- User support for digital signing certificates
- User support for OTP registration and authentication
Profile required
- Education or experience in IT support or helpdesk
- Good knowledge of Windows environments and office tools
- Basic understanding of Active Directory, email systems and networking
- Strong user-oriented mindset and communication skills
- Ability to analyse, prioritise and resolve routine incidents
- Well-organised, reliable and team-oriented
Why join us?
- A structured and professional working environment
- A key role with direct user interaction
- Varied and enriching missions
- Opportunities to develop and strengthen your IT skills
Die Möglichkeiten sind zahlreich. Von der Entwicklung reiner Anwendungen bis zur IT Infrastrukturmanagement inkl. Konzeption, Architektur und Anforderungen Analyse.
Obwohl ABAKUS IT-SOLUTIONS offen für Technologien ist, die von unseren Kunden eingesetzt werden, ist das Unternehmen bestrebt, hauptsächlich, aber nicht nur Berater, die Folgendes beherrschen: Windows- und Linux-Server, Netzwerke, (JAVA, SAP, .NET,...) sowie hochspezialisierte Experten, z.B. im Bereich Cybersicherheit oder in Content Management Systemen (CMS) (SharePoint, Drupal, WebLogic...).
In in Bezug auf nicht-technische Kompetenzen stellt ABAKUS IT-SOLUTIONS dynamische Personen ein, die in die Welt, interessiert an Innovation und mit einem ausgeprägten Gespür für Kunden Beziehung.
Ein sehr Gute Englischkenntnisse sind unerlässlich, die Fähigkeit, Französisch, Deutsch oder Niederländisch zu sprechen ist eine Bereicherung.
Sogar Obwohl die meisten unserer Positionen mindestens 3 Jahre Erfahrung erfordern, sind einige offen für Neueinsteiger.
