Key responsibilities
1. Project delivery & change management
- Support operational teams in identifying activities to be nearshored
- Facilitate workshops and challenge requirements
- Contribute to impact assessments, scope definition, and transition roadmaps
- Perform end-to-end impact analyses (processes, organization, volumes, legal, compliance, risk)
- Coordinate transition phases to nearshore centers, ensuring service continuity
- Ensure proper change management processes and project documentation follow-up
2. Planning, budget & capacity management
- Define and monitor the overall project plan
- Manage capacity and resource allocation
- Monitor dependencies between projects, BaU activities, and local teams
3. BAU & performance management
- Oversee Business as Usual operations for nearshored activities
- Define, monitor, and report SLAs, KPIs, and performance indicators
- Analyze performance gaps and implement corrective action plans
- Work closely with Operations, Risk, Compliance, and IT teams
4. Continuous improvement
- Identify and lead process improvement initiatives
- Optimize end-to-end processes (efficiency, quality, cost)
- Capitalize on lessons learned and feedback (RETEX)
Profile required
Education & certifications
- Master’s degree or equivalent
- Project management certifications (PMP, PRINCE2, Agile, SAFe, etc.) are a plus
Experience
- Minimum 8 years of relevant experience
-
Proven experience in:
- Financial services
- Operations / back-office
- Transformation, outsourcing, or nearshoring programs
Technical skills
Mandatory:
- Operational process improvement
- End-to-end process design and documentation
- SLA and performance monitoring
Preferred:
- IT-enabled or digital environments
- International or multi-entity programs
Business skills
Mandatory:
- Experience in financial institutions
- Strong understanding of business, operational, and regulatory constraints
Preferred:
- Experience in consumer credit or regulated financial services
Languages
- French: fluent (written and spoken)
- English: fluent (written and spoken)
- Dutch: conversational level
Soft skills
- Strong end-to-end vision with the ability to maintain a helicopter view
- Excellent communication and interpersonal skills, diplomatic approach
- Ability to challenge senior stakeholders
- Natural leadership and ability to mobilize cross-functional teams
- Structured, rigorous, and results-oriented mindset
- Strong analytical thinking, curiosity, and proactivity
- Excellent time and priority management
Why join us?
By joining this project, you will be part of a strategic transformation program within an international environment. You will play a key role in a high-impact nearshoring initiative, with strong exposure to top management. This position offers a unique combination of project management, operational oversight, and continuous improvement in a dynamic, structured, and results-driven environment.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
