AISB-812 Project Manager

Key responsibilities

1. Project delivery & change management

• Support operational teams in identifying activities to be nearshored
• Facilitate workshops and challenge requirements
• Contribute to impact assessments, scope definition, and transition roadmaps
• Perform end-to-end impact analyses (processes, organization, volumes, legal, compliance, risk)
• Coordinate transition phases to nearshore centers, ensuring service continuity
• Ensure proper change management processes and project documentation follow-up

2. Planning, budget & capacity management

• Define and monitor the overall project plan
• Manage capacity and resource allocation
• Monitor dependencies between projects, BaU activities, and local teams

3. BAU & performance management

• Oversee Business as Usual operations for nearshored activities
• Define, monitor, and report SLAs, KPIs, and performance indicators
• Analyze performance gaps and implement corrective action plans
• Work closely with Operations, Risk, Compliance, and IT teams

4. Continuous improvement

• Identify and lead process improvement initiatives
• Optimize end-to-end processes (efficiency, quality, cost)
• Capitalize on lessons learned and feedback (RETEX)

Profile required

Education & certifications

• Master’s degree or equivalent
• Project management certifications (PMP, PRINCE2, Agile, SAFe, etc.) are a plus

Experience

• Minimum 8 years of relevant experience
• Proven experience in:
  • Financial services
  • Operations / back-office
  • Transformation, outsourcing, or nearshoring programs

Technical skills

Mandatory:

• Operational process improvement
• End-to-end process design and documentation
• SLA and performance monitoring

Preferred:

• IT-enabled or digital environments
• International or multi-entity programs

Business skills

Mandatory:

• Experience in financial institutions
• Strong understanding of business, operational, and regulatory constraints

Preferred:

• Experience in consumer credit or regulated financial services

Languages

• French: fluent (written and spoken)
• English: fluent (written and spoken)
• Dutch: conversational level

Soft skills

• Strong end-to-end vision with the ability to maintain a helicopter view
• Excellent communication and interpersonal skills, diplomatic approach
• Ability to challenge senior stakeholders
• Natural leadership and ability to mobilize cross-functional teams
• Structured, rigorous, and results-oriented mindset
• Strong analytical thinking, curiosity, and proactivity
• Excellent time and priority management

Why join us?

By joining this project, you will be part of a strategic transformation program within an international environment. You will play a key role in a high-impact nearshoring initiative, with strong exposure to top management. This position offers a unique combination of project management, operational oversight, and continuous improvement in a dynamic, structured, and results-driven environment.