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./BI Service Manager

Luxembourg - Luxembourg

Full time

BI Service Manager

Posted 2 Weeks ago

The role is part of a team setting the strategy of the services, triggering projects, and piloting a managed service provider of 200 persons.

Context:

The hosting services catalogue includes  Database, Middleware, BI, web servers. The role is part of a team setting the strategy of the services, triggering projects, and piloting a managed service provider of 200 persons.

 

Tasks:

  • Create a roadmap for the BI hosting services and more generally, data management services.
  • Lead its implement by the service provider through projects
  • Steer the work of a BI architecture group of 5 architects, through project mandates and regular project meetings
  • Supervise the operational KPIs of the BI hosting services, operated 24/7 by a team of 5 administrators
  • Develop Data Management practices as a framework to help the various hosting services consumers
  • Handle escalations from the business owners
  • Report internally on status, issues, costs, and service efficiency

 

Technical skills:

  • Experience with Data Management practices: data governance, data security
  • Good experience with at least one BI commercial product (SAP BO, Tableau, Qlik, etc)
  • Knowledge of automation concepts and techniques
  • Experience  of IT service operations at scale
  • Knowledge of SAP BO and DS
  • Knowledge of Qlikview and Qlik Sense
  • Knowledge of SAS
  • Knowledge of data virtualisation tools like Denodo

 

Softs skills:

  • Experience dealing with product vendors and other suppliers
  • Ability to work and communicate in a multi-cultural environment
  • Service-oriented mind-set
  • Ability to communicate in writing and verbally in a clear and concise manner
  • Initiative, accuracy and attention to detail
  • Fluency in English (written and spoken) is essential. Any other European language is a plus

 

Experience:

  • Working experience in a medium to large IT environment
  • At least 5 years of experience in IT architecture, IT product ownership or IT service management
  • At least 5 years of experience managing a team

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ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!