ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!
./Application Support Agent

Brussels - Belgium

Full time

Application Support Agent

We are seeking a dedicated and highly organized Application Support Agent to join our team in Brussels.

This is a full-time onsite role, offering the opportunity to work closely with various stakeholders and ensure the smooth operation of our administrative processes.

Key responsibilities:

Tool setup and configuration:

  • Assist in setting up and configuring the combination of tools for the coordinated assessment process.
  • Manage access rights to the different interim tools for participants in case of unavailability of the online platform.

IT support:

  • Provide ongoing support with IT questions related to the tools.

Document management:

  • Handle document management in the different interim tools, including uploading, transmitting to Competent Authorities, archiving, and notifying relevant actors of impending deadlines.

Project progression management:

  • Maintain a dashboard tracking the status and deadlines for each application.
  • Ensure continuous and up-to-date information regarding the validation and authorization process, as well as the actual conduct of Clinical Investigations and Performance Studies (CI/PS), when applicable.

Meeting coordination:

  • Organize and follow up on meetings between Competent Authorities to discuss individual applications and challenges encountered during the procedure.

Support for coordinators:

  • Assist Coordinators with secure exchange of information activities as needed.

Tools you'll use:

  • MS Office & MS 365 (Outlook, Word, Excel, PowerPoint, Visio, Teams, SharePoint)
  • Confluence

Skills and attributes:

  • Well-organized with excellent time management skills.
  • Meticulous attention to detail.
  • Clear and effective communication abilities.
  • Flexibility and adaptability.
  • Strong problem-solving skills.
  • Aptitude for teamwork and ability to work autonomously.
  • Capable of working in an international and multicultural environment.


  • Excellent oral and written command of English is required.

Desirable qualifications:

  • Previous experience in business administration.
  • Knowledge of EU Institutions.
  • Experience in an ITIL environment.

Why join us?

This role offers a unique opportunity to work in a dynamic and supportive environment, contributing to important projects. If you are passionate about administrative excellence and thrive in a multicultural setting, we encourage you to apply.

Apply now and become a key player in our team in Brussels!


Click below to apply

ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!