Full time,
Support Manager
Are you an experienced Support Manager with a knack for coordinating information systems and guiding users? Join our team in Brussels as we seek a dynamic individual to lead our Guidance and Support Team!
About Us:
We're a forward-thinking organization committed to innovation, collaboration, and delivering exceptional support to our clients and stakeholders.
Role Overview:
As a Support Manager within our Guidance and Support Team, you'll lead essential tasks in information systems support and user guidance. Responsibilities include incident management, user assistance, documentation coordination, training delivery, and more.
Key Responsibilities:
- Organize, implement, and maintain Information Systems support
- Manage incidents, including reporting and resolution
- Guide users on system usage and address requests
- Update internal documentation and offer personalized guidance
- Deliver IS and ICT trainings; coordinate collaborative platforms
- Handle IT communication to users and participate in testing
Criteria for employment:
- Bachelor's degree with 11+ years' professional experience
- Proven expertise in end-user support of IS
- Strong IT skills, Office Suite proficiency
- Knowledge of wiki and collaborative platforms
- Advantageous: ITIL certification
- Excellent English/French writing and presentation skills
- Proactive self-starter with coordination abilities
- Experience in diverse team collaboration
- Familiarity with e-Learning tools advantageous
- Knowledge of incident management systems, SMT is a plus
- Understanding of financial transaction circuits in Shared Management mode desirable
- Previous European Institutions experience beneficial
How to Apply:
If you're a motivated individual with extensive information systems support experience and excellent communication skills, apply now! Join us in delivering exceptional support and innovative solutions in Brussels. Submit your resume and cover letter highlighting relevant experience via our online web form.
We look forward to welcoming an enthusiastic and dedicated Support Manager to our team!
Apply
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