We are looking for an experienced Senior Business Analyst to support a major digital transformation initiative within a complex and highly collaborative environment.
As a key interface between business stakeholders, project leadership, and technical teams, you will play a central role in shaping business processes, defining requirements, supporting solution implementation, and driving user adoption. The successful candidate will combine strong business analysis expertise with excellent stakeholder management skills and a solid understanding of the Microsoft 365 ecosystem.
Key Responsibilities
Business Analysis & Stakeholder Management
- Facilitate workshops and working sessions with business and IT stakeholders.
- Gather, analyse, challenge, and document business requirements.
- Bridge communication between business teams, project management, and technical delivery teams.
- Support decision-making by identifying business needs, dependencies, risks, and opportunities.
- Drive alignment across multiple stakeholders on business processes, roles, responsibilities, and information flows.
Process Analysis & Transformation
- Analyse current business processes and identify improvement opportunities.
- Design and validate future-state processes that support organisational objectives.
- Ensure business processes are aligned with implementation constraints and delivery objectives.
- Contribute to continuous process optimisation throughout the project lifecycle.
Requirements Management
- Define and maintain business requirements, use cases, user stories, and acceptance criteria.
- Prioritise requirements in collaboration with stakeholders and delivery teams.
- Track requirements coverage and identify potential gaps.
- Produce and maintain high-quality business and functional documentation.
Agile Delivery Support
- Manage and refine product backlogs using Azure DevOps.
- Support sprint planning, backlog refinement, and requirement clarification activities.
- Collaborate closely with development teams throughout implementation cycles.
- Monitor progress and support the resolution of issues, risks, and dependencies.
- Participate in functional testing and validation activities.
- Ensure business requirements are correctly implemented and tested.
User Experience & Solution Adoption
- Contribute to the definition of user-centric solutions and business workflows.
- Promote usability, consistency, and adoption across all solution components.
- Collaborate with technical teams to ensure business expectations are translated into practical and effective solutions.
Change Management & Training
- Prepare user documentation, training materials, and operational procedures.
- Support change management initiatives and end-user adoption activities.
- Deliver or facilitate training sessions when required.
- Contribute to communication and stakeholder engagement activities.
Project Support
- Support project governance, planning, risk management, and quality assurance activities.
- Assist in coordinating testing and implementation activities.
- Help manage stakeholder expectations and ensure alignment throughout the delivery lifecycle.
Required Profile
Education
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
Experience
- Minimum 5 years of experience as a Business Analyst within complex business and technology environments.
- Proven experience working on digital transformation, process optimisation, or business application delivery initiatives.
- Experience working in Agile or hybrid project environments.
Technical Knowledge
Microsoft 365 Ecosystem
- Microsoft Teams
- SharePoint Online
- Power Apps
- Power Automate
- Microsoft 365 integrations and collaboration solutions
Azure Environment
- Azure DevOps
- Backlog management
- User story management
- Defect and issue tracking
Key Skills
- Business process analysis and modelling
- Requirements elicitation and management
- Workshop facilitation and stakeholder engagement
- Agile methodologies and delivery practices
- Strong communication and documentation skills
- Excellent analytical and problem-solving abilities
- Ability to work effectively with both business and technical teams
Interested?
If your experience matches this opportunity, send us your updated CV. We look forward to hearing from you!