AISB-807 Support Officer

Role Overview

We are seeking a Support Officer to strengthen strategic planning, stakeholder coordination, executive support, and reporting activities within a complex, structured organisation.

This role combines strategic support, stakeholder engagement, business administration, and analytical reporting, requiring discretion, strong organisational skills, and the ability to work across departmental boundaries. The position directly supports leadership teams and contributes to effective governance, portfolio oversight, and informed decision‑making.

Key Responsibilities

Strategic Planning Support

• Contribute to the development of policies, processes, standards, and guidelines supporting strategy planning
• Develop, maintain, and communicate strategic and change plans
• Provide guidance to stakeholders to ensure alignment with established planning approaches
• Ensure awareness of strategic management methods, timelines, and governance frameworks
• Collect, consolidate, and analyse information to produce reports and insights supporting strategic management processes

Specialist Advice

• Provide detailed advisory support within one or more areas of specialisation related to planning and operations
• Maintain up‑to‑date professional knowledge within assigned specialisms
• Recognise the limits of own expertise and collaborate with other specialists when required
• Ensure advice provided is appropriate, accurate, and aligned with organisational needs

Stakeholder Relationship Management

• Manage issues and problems by coordinating resolutions, corrective actions, and lessons learned
• Implement and maintain stakeholder engagement and communication plans
• Collect and use stakeholder feedback to measure effectiveness and improve relationships
• Support the development of strong, trust‑based relationships across organisational interfaces

Business & Executive Administration

• Lead and coordinate strategic initiatives across departments
• Design executive‑level meeting schedules, forums, and governance calendars
• Prepare agendas, define meeting objectives, and manage follow‑up actions
• Support senior leadership through progress tracking, risk follow‑up, and issue resolution
• Handle highly sensitive and confidential information with discretion

Office Administration

• Organise and coordinate large meetings, workshops, and conferences
• Contribute to continuous improvement of office administration processes and best practices
• Design and optimise office administration workflows
• Monitor the effectiveness of administrative support functions and propose improvements
• Monitor market and industry trends related to enterprise office administration

Reporting & Data Insights

• Develop and enhance Power BI dashboards and reports aligned with mission and portfolio performance
• Prepare clear, actionable insights and management reports tailored to stakeholder needs
• Facilitate consistent and effective portfolio‑level reporting
• Consolidate and analyse data and metrics from service and operational platforms
• Ensure data accuracy, consistency, and alignment with organisational expectations
• Ensure efficient information flow and coordination across stakeholders and interfaces

Additional Responsibilities

• Perform additional tasks as required by the organisation
• Act as a deputy for higher‑grade staff when necessary

Required Qualifications & Experience

Essential

• Bachelor’s degree from a recognised university in a relevant field plus at least 2 years of relevant experience
  OR
• In lieu of a degree, minimum 6 years of progressive and relevant professional experience
• At least 2 years of experience in management support, coordination, planning, or professional‑level administrative roles
• Proven ability to multitask, manage priorities, and work under pressure
• Demonstrated experience in presenting complex information clearly and persuasively
• Excellent written and verbal communication skills, including experience drafting policies, reports, or briefing notes

Desirable Experience

• Business process design and implementation
• Resource planning and personnel coordination
• Budget planning and budget management

Skills & Tools

• Strong proficiency with the Microsoft Office suite
• Proven organisational, coordination, and communication skills

Certifications (Nice to Have)

• Management of Risk
• PRINCE2 Foundation

Profile Expectations

• Highly organised, structured, and detail‑oriented
• Strong sense of discretion and confidentiality
• Collaborative mindset with the ability to operate across organisational boundaries
• Comfortable supporting senior leadership and executive‑level governance
• Analytical, proactive, and solution‑oriented

Required Security Clearance: NATO Secret