About the Role
As a Senior Project Support Officer, you'll be an integral part of our Agile organization, specifically within the Digital Working Tribe. Our mission is to empower end-users with the essential digital tools (hardware and software) they need to work and collaborate effectively. We're committed to ensuring user satisfaction by providing top-notch technical and functional support, both on-site and remotely.
Your primary focus in the coming months will be to manage the onboarding of various entities into our IT ecosystem and end-user support services across Belgium and the Netherlands.
Key Responsibilities
- Collaborate closely with Product Owners, Scrum Masters, and stakeholders to define project goals, including priorities, budget, and scope.
- Develop comprehensive project plans and break down complex tasks into manageable steps.
- Initiate and coordinate project activities, ensuring smooth execution.
- Monitor project progress, meticulously tracking deadlines and budget adherence.
- Proactively identify and mitigate risks and issues to keep projects on track.
- Provide clear and timely reports to line management and stakeholders.
- Leverage your expertise to identify areas for improvement and automation, enhancing efficiency and throughput.
What You'll Bring
Experience & Knowledge
- At least 5 years of experience in a large IT environment is mandatory.
- Proven experience in project coordination is mandatory.
- Strong organizational insights and familiarity with various IT systems are mandatory.
- Affinity with and knowledge of end-user tools (hardware and software) is preferable.
- Experience with Service Management Tools (e.g., Service Now) and Asset Management Databases (CMDB) is preferable.
- Automation skills (e.g., Power Platform) are preferable.
- Experience in a support environment (helpdesk, field support) and associated processes is preferable.
Soft Skills
- Helicopter view: Ability to grasp the overall picture and strategic context.
- Structured approach and results-driven mindset.
- Strong ability to respect deadlines and budget.
- Effective decision-making capabilities.
- Excellent communication and diplomatic skills.
- Customer-oriented approach.
- Proactive and self-starting.
- Strong team spirit.
Qualifications
- Education: Bachelor's degree or equivalent by experience.
- Languages: Sound working knowledge of English, French, and Dutch.
Work Environment
- Hybrid Work Model: Enjoy a 50% on-site and 50% homeworking split.
- Travel: Occasional travel to the Netherlands or Paris (approximately 4 times a year) may be required.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
