We are looking for an experienced L3 Application Support Engineer to support business-critical Human Resources (HR) applications. The selected candidate will play a key role in ensuring the stability and continuity of HR platforms, while also contributing to ongoing technical improvements in a hybrid cloud environment.
Main Responsibilities
Under the guidance of a service delivery manager, your responsibilities will include:
Level 3 Support
- Provide advanced technical support for several off-the-shelf HR applications (COTS)
- Diagnose and resolve complex issues, both functional and technical
- Ensure proper incident tracking and full resolution follow-up
Cloud Management (Azure / AWS)
- Set up and maintain CI/CD pipelines
- Manage EntraID groups and roles
- Administer cloud-based components used by the HR systems
Documentation and User Support
- Draft and maintain accurate technical documentation
- Train and support users on tools and best practices
Required Skills and Experience
- Proven experience in supporting COTS HR applications
- Strong knowledge of Azure and/or AWS
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Familiarity with the following tools is a strong asset:
- RLDatix – DefenceSuite / OneView (APMS)
- Creative Information Technology – manageID (AMIS)
- PNMSoft Sequence
- Strong analytical and troubleshooting skills
- Ability to work autonomously while coordinating with team members
- Excellent written and verbal communication skills
Profile
- You hold a valid NATO SECRET security clearance (mandatory)
- You are fluent in French with at least a B2 level
- You are comfortable working in an international, structured environment
- You are seeking a technically challenging position with operational impact
What We Offer
- A long-term mission with visibility and extension opportunities (up to 2028)
- A flexible working environment: 50% on-site, 50% remote
- A multicultural and stimulating context
- The chance to contribute to high-impact applications in a secure environment
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
