About the Mission

Join a high-impact, large-scale transformation programme lasting three years and involving more than 100 contributors, including business experts, business analysts, functional analysts, IT architects, development teams and QA specialists.

The programme focuses on rebuilding a mission-critical business application supporting complex financial processes, including debt collection (fiscal and non‑fiscal), workflow management, account operations and secure digital interactions. Comparable to an ERP, a banking account management system (including online banking), workflow solutions and dynamic client interfaces, this initiative runs in parallel with additional improvement and feature‑expansion projects.

You will lead the PMO Office, ensuring governance, coordination and quality across all workstreams.

Your Main Mission

Ensure global governance, operational steering, stakeholder alignment and the quality of all processes and deliverables — while safeguarding timeline, budget and methodological compliance.

Key Responsibilities

1. PMO Office Setup & Governance

• Establish and operate the programme’s PMO Office.
• Define and maintain governance processes (planning, reporting, risk management, dependencies, decisions).
• Apply methodologies inspired by Prince2 for steering and Agile Scrum for development.
• Structure and animate Steering Committees.
• Consolidate KPIs: progress, budget, risks and quality.

2. Planning & Monitoring

• Build and maintain the integrated programme roadmap.
• Track milestones, deliverables and inter-team dependencies.
• Identify, analyse and follow risks and issues.
• Propose and drive mitigation and contingency plans.

3. Workshop Organisation & Facilitation

• Plan, prepare and facilitate business–IT workshops.
• Coordinate business experts, business analysts, functional analysts and IT architects.
• Ensure clear objectives, precise framing and formalized deliverables.
• Follow up on decisions and action points.

4. Requirements Management

• Implement a structured requirements framework (processes, templates, tools).
• Ensure requirements are collected, traced and validated (business → functional → technical → development).
• Manage change requests effectively.
• Guarantee formal approvals at every stage.

5. Quality Assurance & Documentation

• Define and enforce documentation standards.
• Ensure deliverables are complete, coherent, validated and version‑controlled.
• Verify alignment between validated requirements, designed solutions and delivered components.
• Support UAT and business validation phases.

6. Business–IT Coordination

• Act as the central interface between business and IT.
• Facilitate communication, alignment and conflict resolution.
• Ensure business expectations match technical constraints.
• Promote shared understanding of priorities, risks and value.

Expected Deliverables

• PMO governance framework
• Global planning & reporting
• Workshop documentation & outcomes
• Formalized and validated requirements
• Requirements‑to‑development traceability
• Programme dashboards & KPIs

Profile & Required Expertise

Functional & Methodological Experience

(Expert = 10+ years | Confirmed = 5–9 years)

• Large Programme Experience (50+ contributors)
  Example: Leading PMO activities for a multi‑team transformation initiative involving business and IT stakeholders.
• Agile (Expert)
  Example: Implementing Scrum ceremonies and aligning product teams in iterative cycles.
• SAFe (Expert)
  Example: Coordinating multiple Agile teams through PI Planning and ART synchronisation.
• Prince2 (Expert)
  Example: Setting up project governance following Prince2 principles for control and reporting.
• Jira & Confluence (Expert)
  Example: Building dashboards, workflows and documentation structures for multi‑team coordination.
• Waterfall (Expert)
  Example: Managing sequential project phases for regulated or compliance-driven components.
• Software Development Lifecycle (Confirmed)
  Example: Working with teams across analysis, design, build, testing and deployment phases.
• Strategic Management (Confirmed)
  Example: Aligning programme decisions with long-term organisational objectives.
• Analytics (Confirmed)
  Example: Producing KPI dashboards and insights for Steering Committees.
• Workshop Facilitation & Training (Expert)
  Example: Leading complex cross-functional workshops to refine requirements and resolve dependencies.

Soft Skills

• Outstanding organisational and structuring capabilities
• Excellent written and verbal communication
• Strong leadership without hierarchical authority
• Excellent analytical and synthesis skills
• Ability to navigate pressure and complex environments
• Capacity to coach teams and transmit PMO best practices

Languages

• Native Dutch or French
• Strong working proficiency in English