Clearance Required: Secret clearance (due to sensitive environment)
Your Role
As an End-User ICT Support Engineer, you will play a key part in supporting daily IT operations by providing reliable and efficient L1/L2 support. You’ll be involved in deploying devices, troubleshooting technical issues, and ensuring smooth user experience across IT systems.
Key responsibilities include:
- Delivering Level 1 and 2 support for MS365-based workstations and peripherals.
- Troubleshooting Windows OS, hardware, Office Suite, and basic networking issues.
- Staging, configuring, and deploying devices using Microsoft Configuration Manager.
- Testing and logging equipment, updating asset inventory.
- Tracking incidents and requests using ITSM tools.
- Assisting with ad hoc technical tasks and providing operational input when needed.
Your Profile
- Higher vocational diploma with at least 2 years of experience, or secondary diploma with 4+ years of relevant experience.
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Solid knowledge of:
- Windows environments and desktop hardware
- Microsoft Configuration Manager
- Office applications (MS 365, Adobe) and local networks
- Comfortable working with service management tools for ticketing and asset tracking.
- Problem-solver with a structured and methodical approach.
Nice to Have
- Certifications such as MCDST or ITIL Service Operations.
- Previous experience in international or complex technical environments.
Why Apply?
- Work on a well-defined, high-impact mission.
- Join a collaborative technical team in a structured setting.
- Enhance your expertise in modern IT tools and service delivery.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
