Mission Overview
We are seeking a highly skilled SAP Helpdesk Expert (Level 2/3) to support our Transport Systems Division. In this critical role, you will manage incident resolution, change requests, and release processes, ensuring the stability and performance of SAP environments. You will act as a key liaison between end-users, functional leads, SAP experts, and third-party support teams.
Key Responsibilities
- Provide Level 2 SAP support and coordinate with Level 3 support teams (TMA)
- Manage incidents, generic requests, change requests, and release activities
- Handle SAP authorizations and maintain user profiles
- Document technical solutions and update best practices
- Generate and present monthly incident reports
- Ensure compliance with incident management and authorization protocols
- Collaborate with business stakeholders to assess urgency, confidentiality, and risk
- Report business process-related issues to internal audit and management
- Maintain and update documentation in SharePoint and Solution Manager
Technical Skills Required
- Minimum 8 years of proven SAP support experience
- Strong understanding of SAP architecture and IT flows
- Broad knowledge across SAP functional modules
- Experience with SAP Fiori and S/4HANA
- Expertise in SAP authorizations, roles, and access control
- Familiarity with SAP BPA via Redwood, job scheduling, and monitoring
- Proficiency in JIRA, ServiceNow, and ITIL processes
- Solid grasp of Windows environments, infrastructure, and networking
- Strong knowledge of security and authorization management
Behavioral Competencies
- Able to work under pressure and manage stress effectively
- Highly organized, methodical, and detail-oriented
- Strong communication and interpersonal skills
- Analytical mindset with quick comprehension of incidents and requests
- Balances daily operations with incident and problem resolution to meet SLAs
- Customer-focused with a commitment to user satisfaction
- Capable of drafting functional and technical documentation
- Proactive in recommending improvements and changes
Certifications
- ITIL certification required
Languages
- French or Dutch: Excellent
- Second national language: Good
- English: Good
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
