We are looking for a Level 3 Application Support Engineer to support enterprise applications based on COTS (Commercial-Off-The-Shelf) solutions and cloud technologies. You will join a collaborative team responsible for ensuring high availability and optimal performance of key business applications in a dynamic and fast-paced environment.
Your responsibilities
- Act as Level 3 support for incidents and service requests related to COTS and cloud-based applications.
- Perform in-depth troubleshooting and root cause analysis.
- Collaborate with development, testing, and infrastructure teams.
- Maintain up-to-date documentation of incidents, changes, and technical solutions.
- Contribute to service improvement initiatives and support process enhancements.
- Assist with application lifecycle activities such as upgrades and configuration changes.
Your profile
- Minimum 6 years of experience in application support or a similar role.
- Strong understanding of COTS applications and cloud environments (Azure, AWS, or GCP).
- Proficient in Windows and Linux operating systems.
- Skilled in working with relational databases (SQL Server, Oracle, etc.).
- Comfortable producing clear technical documentation.
- Team-oriented, analytical, and solution-focused.
- Fluent in English (written and spoken) - French is an asset.
- Secret-level security clearance is required.
What we offer
- A long-term mission within a stable and growing IT company.
- A multicultural and collaborative working environment.
- Training and development opportunities to grow your skills.
- A competitive salary package based on your profile.
Apply now
We believe that the best results come from professionals who combine deep technical know-how, a service mindset, and a strong sense of ownership.
If this role aligns with your expertise and ambitions, we’d love to hear from you—please send us your CV and your availability for a confidential first exchange.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
