ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!
./Service Desk Analyst

Karlsruhe - Germany

Full time

Service Desk Analyst

Posted 4 Months ago

As Service Desk Analyst you support all end-users and scientific collaborators. You ensure smooth IT operations.

As Service Desk Analyst you will join the Support Team of our customer in Karlsruhe (D-76344 Eggenstein-Leopoldshafen). You are the first line of contact for all users and scientific collaborators. You provide support in order to ensure that all users benefit from a comfortable IT environment. You are solution-oriented, you love to work with people, and you are exited solving tricky tasks.

Place of work: D-76344 Eggenstein-Leopoldshafen (Karlsruhe area).


Role & Responsabilities:

  • You provide deskside support services on a daily basis
  • Incident & Problem Management: you register end-user requests in the internal ticketing tooling. You are responsible for follow-up and the timely provision of a solution.
  • Your team provides 1st & 2nd level support & troubleshooting for all users of the location
  • You manage all incidents in compliance with the procedures in place. You respect Service Level Agreements in place.
  • You collaborate with other IT and support groups (internal or external)
  • You use the monitoring tools
  • You perform Hardware installation, repair and maintenance tasks


Your profile:

  • As passionate Support Agent, you are a reliable team player, you enjoy working with people and solve tricky IT problems.
  • You are in possession of a professional experience in this role (minimum 1 year in this role)
  • You have expertise in the IT environment: Microsoft Windows 10, Linux, Microsoft Office Suite, Active Directory, Remote Desktop Tools
  • You have basic networking skills.
  • Your speak and write English. German is considered as advantage.
  • You are able to quickly assimilate complex procedures and information.
  • You are in possession of a EU work permit 


Our offering:

  • As a permanent member of the team, we offer you a challenge first and foremost, which will certainly give you pleasure and a lot of experience.
  • After a thorough onboarding at ABAKUS IT SOLUTIONS you will be in direct contact with our customers. In the team you get further support.
  • Together we will grow! Personal coaching and the development of your professional and personal skills are part of our offer.
  • We offer you a permanent position and an international working environment.


Have we aroused your interest? Then apply today via our web form and send us your curriculum vitae. 


Click below to apply

ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!