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./Service Architect

Luxembourg - Luxembourg

Full time

Service Architect

Posted 2 Weeks ago

The Service Architect will be expected to be a key member of the team that designs hosting services for databases, middleware, business intelligence applications, and web servers that are used by application owners in a variety of strategic areas.

Description:

The service architects work on presenting our IT hosting services to our customers (service catalogue, requests in the customer portal), they coordinate delivery aspects with technical architects (back-end scripting, orchestration), modelling of the service in a CMDB and chargeback. They make sure that the services are presented in an ergonomic way and delivered in a timely and reproducible fashion.

In relationship with the technical architect for each of the technologies, they enforce a consistent interface to the services , as well as consistent and tested delivery models. They undertake Quality Assurance for the service before it is transitioned to the 24/7 operations teams. They investigate (in some technical detail) issues with our provisioning pipelines.

 

Skills:

  • Broad understanding of database and middleware functionality (any vendor or flavour)
  • Automation with Ansible, Jenkins
  • BPM or technical workflow engines
  • CMDB/CMS or other relational inventory solutions
  • API and web services
  • Task follow-up tools such as Jira
  • ITIL Foundation certified
  • Ability to work and communicate in a multi-cultural environment
  • Service-oriented mind-set
  • Ability to communicate in writing and verbally in a clear and concise manner
  • Initiative, accuracy and attention to detail
  • Fluency in English (written and spoken) is essential. Any other European language is a plus

 

 

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ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!