Le service informatique assure la mise en place et l’administration des systèmes et des réseaux informatiques nécessaires à l’activité de tous les services.
The IT department is responsible for the implementation and administration of the computer systems and networks required for the activities of all departments.
- Level 1 support for all staff in the department using IT and office automation tools
- Level 2 support for all requests relating to office automation (hardware and software) and the devices connected to it, as well as the inventory of equipment managed by the Odoo maintenance module (CMMS). IT support is responsible for creating, modifying or deleting user IDs, access rights, passwords and mailboxes, as well as restoring data files archived on backup systems
- Routing of other tickets to the appropriate level 2 or 3 support (internal or external)
- Documentation of all incidents in Odoo Helpdesk
- Detecting problems (repetitive incidents with a common cause), documenting them and routing them to the appropriate service provider (level 3)
- Establishing FAQs and simple procedures to help resolve common requests
- Monitoring the resolution of incidents routed to level 2 and 3 providers
- Compiling statistics using Odoo Helpdesk.
- Ability to ask the right questions
- Alertness and resourcefulness
- Sense of order and priorities
- French, English and Luxembourgish / German
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