ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!
./IT Support Engineer (m/f/d)

Karlsruhe - Germany

Full time

IT Support Engineer (m/f/d)

Join us as support analyst and work in an international team.

We have an opening for an IT Support Engineer (m/f/d) to join our team in Karlsruhe. In this role, you will be responsible for resolving hardware and software issues (L1/L2), providing timely technical assistance primarily on Windows, and maintaining a seamless working environment for users at their desks.

Place of work: Karlsruhe, onsite.


  • Deliver daily deskside support services.
  • Register end-user requests in the internal ticketing system and ensure timely resolution.
  • Provide 1st and 2nd level support and troubleshooting for all users at the location, utilizing monitoring tools to proactively address IT infrastructure issues.
  • Manage incidents in compliance with established procedures and adhere to Service Level Agreements.
  • Collaborate with internal and external IT and support groups, actively participating in meetings to enhance end-user support.
  • Perform hardware installation, repair, and maintenance tasks.

Your profile:

  • You are a passionate Support Engineer who enjoys working with people and solving complex IT problems.
  • You have expertise in the IT environment, including Microsoft Windows 10/11, Microsoft Office software, Active Directory, and Remote Desktop Tools.
  • You possess basic networking skills.
  • Fluent English language skills are required. Proficiency in German and/or any other EU member state language is advantageous.
  • You have the ability to quickly grasp complex procedures and information.
  • An ITIL foundation level certification is considered a plus.

What we offer:

  • An exciting challenge that will provide both enjoyment and valuable experience.
  • A permanent employment contract in an international working environment.
  • Thorough onboarding at ABAKUS IT-SOLUTIONS followed by direct customer interaction.
  • Personal coaching and opportunities for professional and personal development.

Have we aroused your interest? Then apply today through our web form and submit your curriculum vitae.


Click below to apply

ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!