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./IT Infrastructure Operations Manager

Luxembourg - Luxembourg

Full time

IT Infrastructure Operations Manager

Posted 2 Weeks ago

The IT Infrastructure Operations Manager is responsible for overseeing and directing the day-to-day activities of a large IT infrastructure, ensuring the effective implementation and coordination of various projects.

Description:

The IT Infrastructure Operations Manager is responsible for overseeing and directing the day-to-day activities of a large IT infrastructure, ensuring the effective implementation and coordination of various projects. He/She will also define and ensure all project related operational documents, (operational readiness, change management, implementation approach, deliverables and acceptance testing criteria).

 

Duties and Responsibilities:

  • Coordinate the implementation of IT infrastructure related projects and maintain operational readiness.
  • Maintain constant communication with management and staff to ensure proper projects implementation and operations.
  • Develop, implement, and maintain quality assurance protocols.
  • Manage ongoing technical requests and act as a point of escalation for Demand Management.
  • Analyse project implementation metrics, activities and team capacity.
  • Produce and present status reports.
  • Accountable to maintain the infrastructure secure, compliant, robust, reliable, scalable and efficient .
  • Plan and implement upgrades needed to maintain service levels.
  • Ensure that systems, processes and methodologies are implemented for projects.
  • Accountable to improve, tune and expand all systems as growth demands.
  • Lead the Operational process of implementing project scopes, system designs, business and technology analysis, system development, and testing throughout the system’s lifecycle.
  • Review progress, and direct changes in priorities, schedules, procedures to meet deadlines.
  • Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles.
  • Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion.
  • Support standards, business continuity, and disaster recovery.
  • Serves as a technology ambassador by establishing and providing proactive communication.
  • Be a visible leader.
  • Provide excellent customer service.
  • Build and develop relationships with various teams and stakeholders.
  • Drive continuous improvement activity.
  • Provide input to strategy setting and decision-making processes.

 

Skills:

  • Proven experience in the management of a large IT infrastructure.
  • Strong leadership skills.
  • Ability to effectively communicate with employees and customers, both in a one-on-one and group setting.
  • Strong organization skills and results oriented.
  • Understanding of policy, planning, and strategy.
  • Experience managing a Service Support team.
  • String experience working with the ITIL process.
  • Ability to create implement and Service Operation processes and procedures.
  • Stakeholder management skills.
  • Conflict Management.
  • Project management experience.
  • Fluency in English is essential.

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