ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!

Description:

The IT Infrastructure Operations Manager is responsible for overseeing and directing the day-to-day activities of a large IT infrastructure, ensuring the effective implementation and coordination of various projects. He/She will also define and ensure all project related operational documents, (operational readiness, change management, implementation approach, deliverables and acceptance testing criteria).

Duties and Responsibilities:

• Coordinate the implementation of IT infrastructure related projects and maintain operational readiness.
• Maintain constant communication with management and staff to ensure proper projects implementation and operations.
• Develop, implement, and maintain quality assurance protocols.
• Manage ongoing technical requests and act as a point of escalation for Demand Management.
• Analyse project implementation metrics, activities and team capacity.
• Produce and present status reports.
• Accountable to maintain the infrastructure secure, compliant, robust, reliable, scalable and efficient .
• Plan and implement upgrades needed to maintain service levels.
• Ensure that systems, processes and methodologies are implemented for projects.
• Accountable to improve, tune and expand all systems as growth demands.
• Lead the Operational process of implementing project scopes, system designs, business and technology analysis, system development, and testing throughout the system’s lifecycle.
• Review progress, and direct changes in priorities, schedules, procedures to meet deadlines.
• Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles.
• Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion.
• Support standards, business continuity, and disaster recovery.
• Serves as a technology ambassador by establishing and providing proactive communication.
• Be a visible leader.
• Provide excellent customer service.
• Build and develop relationships with various teams and stakeholders.
• Drive continuous improvement activity.
• Provide input to strategy setting and decision-making processes.

Skills:

• Proven experience in the management of a large IT infrastructure.
• Strong leadership skills.
• Ability to effectively communicate with employees and customers, both in a one-on-one and group setting.
• Strong organization skills and results oriented.
• Understanding of policy, planning, and strategy.
• Experience managing a Service Support team.
• String experience working with the ITIL process.
• Ability to create implement and Service Operation processes and procedures.
• Stakeholder management skills.
• Conflict Management.
• Project management experience.
• Fluency in English is essential.