Full time,
IT Support
Join our team as an IT Support Specialist! Provide technical support, manage Microsoft 365, and handle mobile devices. Apply now!
Join our team as a First-Level IT Technical Support Specialist (Junior/Senior)
Are you passionate about IT support and troubleshooting technical issues? Do you enjoy helping users and ensuring optimal IT system performance? We are looking for First-Level IT Technical Support Specialists (Junior and Senior) to join our dynamic team! You will be on the front lines solving technical incidents, providing top-quality support to users, and contributing to the smooth operation of IT services for our clients.
Main responsibilities:
- Incident support: Provide initial support for common IT incidents, perform basic troubleshooting, and offer solutions to typical IT-related problems.
- Network patching: Provide support for network patching on-site and in technical rooms.
- Microsoft 365 support: Assist users with Microsoft 365 applications (Teams, SharePoint, OneDrive, Planner, To Do).
- Mobile device management: Manage mobile devices (registering, unregistering, checking device status, managing user profiles).
- Remote access troubleshooting: Analyze and resolve remote access issues, ensuring stable connections for users.
- Certificate and OTP registration: Help users sign certificates and register One-Time Passwords (OTP).
- File sharing and data management: Provide support for file sharing, file restoration, and understanding data drive purposes.
- Data deletion: Ensure compliance by deleting all data on IT assets (PCs, servers, phones, etc.) according to internal guidelines.
- IT asset management: Maintain an inventory of IT assets, including barcode scanning, tracking software installed on devices, and managing the asset lifecycle.
- Stock monitoring: Track IT item quantities and proactively report potential stock shortages (e.g., PCs, printers).
- IT Asset receiving and sorting: Responsible for unboxing IT equipment, sorting materials, labeling barcodes, and managing stock.
Videoconferencing and Hybrid Meeting Support: Assist with setting up videoconferencing, hybrid meetings, and web streaming configurations.
What we’re looking for:
- Languages: Strong knowledge of both English and French.
- Experience: Minimum of 2 years of experience with the ServiceNow platform.
Technical skills:
- Proficiency with Microsoft Windows 10 and 11.
- Strong knowledge of the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner).
- Hands-on experience with Active Directory management (adding/removing users, resetting passwords).
- Familiarity with WipeDrive and Webex.
Additional skills:
- Excellent communication skills and a team-oriented mindset.
- Ability to troubleshoot technical issues effectively and quickly.
- Proactive and organized approach to managing IT assets and stock.
- Knowledge of IT hardware and software management.
Why join us?
- Diverse and dynamic environment: Work in a multicultural team and gain exposure to a wide range of IT services.
- Career opportunities: Opportunities for growth and skill development.
- Impactful work: Be part of a team that ensures smooth operations for our clients by providing essential IT support solutions.
If you're ready to take the next step in your IT career and join a growing team, apply now and help us deliver top-tier IT support solutions!
Apply
Click below to apply
