ABAKUS IT-SOLUTIONS - Your IT Comfort Expert!

Overview:

The employee will play an important role in supporting our customers, particularly in larger and heterogeneous IT environments.

Your tasks:

• Consulting and supporting customers in heterogeneous IT infrastructures or in the consulting and system house environment.
• Responsible for account management in the IT sector, especially for customers in public administration and federal or state authorities.
• Moderating customer meetings as well as negotiating and resolving conflicts.
• Ensuring a results-oriented and structured approach, in compliance with IT service standards.
• Using MS Office (especially Outlook, Word, and Excel) for daily tasks.
• Handling requirements and process optimizations for the service delivery of an IT service provider.
• Supporting CRM data maintenance and analysis.

Must-have criteria:

• A successfully completed degree in business informatics, computer science, or a comparable field of study with an IT focus, alternatively a completed IT-related training with professional experience.
• At least one year of experience in consulting and supporting customers in large IT infrastructures, in the consulting and system house environment, or in account management for IT topics.
• Very good knowledge and at least one year of practical experience (180 days) in using MS Office (Outlook, Word, Excel).
• High initiative, resilience, and independence.
• Excellent communication skills and negotiation skills, even in escalating situations.
• Service and customer orientation, as well as team skills.
• Good knowledge of German (at least C1 level).

Nice-to-have criteria (Preferred):

• Experience in sales or account management for IT topics, particularly with public administrations.
• Experience in process and task allocation for IT service providers.
• Knowledge of using CRM tools and practical experience with them (at least one year between 09/2019 and 09/2024).
• ITIL certification.
• Quick comprehension, analytical thinking, and a structured working style.

We offer:

• An exciting and responsible role in a dynamic IT environment.
• Participation in a motivated team and the opportunity to further develop in a future-proof market.
• Fair compensation and flexible working hours.

Application process:

If this challenge appeals to you and you meet the must-have criteria, we look forward to receiving your application!