As process engineer, you are responsible for supporting the different actors in the
change process relating to the credit landscape.
Your responsibilities include the following activities:
•Adopt a coordinating role and support in process changes related to credit,
and foresee the necessary change management.
•Assume, as process responsible, the responsibility for the identification,
development and specification of process improvements within the end-to-end
horizon, and to ensure that stakeholders support and endorse the
proposed solution.
Define with the different stakeholders the vision and scope of the initiative.
•Define the As Is and To Be processes.
•Detecting and documenting potential improvements.
•Participating in the Customer Experience Design. Integrate the “outside in”
processes and swim lanes in the business needs analysis.
•Ensure the timetable, the scope and quality for the delivery of process
•Align with all participants and experts associated with the project for the
Process dimension, while improving their outputs and ensuring their
•Work on the principles of existing methodology for project management,
process management (BPM / ARIS) and business analysis.
•Create and maintain documentation of the concerned processes.
•Using your experience (processes, projects and credits), support colleagues within the team.
Requested skills
Soft Skills
 Result driven
 Takes initiatives
 Assertive
 Problem solver
 Pragmatic and open to change
 Creativity
 Team player but also can work autonomous
 Quick self-starter, pro-active attitude
 Good Communication and Influencing skills
 Good analytical and synthesis skills
 Autonomy, commitment and perseverance
 Ability to work in a dynamic and multi-cultural environment
 Good didactic skills & visual representation skills

Technical skills:
 Minimum 3 to 5 year experience in similar experience
 Can claim a similar experience in terms of process , project and change management
 Strong written skills
 Experience in tools related to change management
 Ability to make cost/benefit analysis and to build a business case
 BPM (Business Process Management) certification is an asset
 Experience with a workflow tool (ARIS Express, Visio) is a plus
 Agile experience is a plus
 Credit experience is a plus

Language skills
Fluent in French and in Dutch
Good knowledge in English

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