Expert in IT comfort


In this role, you will be responsible for installing, maintaining and troubleshooting our middleware environment as a core component of the bank’s business critical applications.

Principal duties and responsibilities:

  • Troubleshoot any issues in the middleware environment, analyze root cause and provide corrective measures; work closely with vendor and/or infrastructure provider until a solution is found, successfully implemented and properly documented;
  • Handle 24/7 on call rotation for production issues; ensure escalation process is followed;
  • Provide support in code deployment, change management and application level troubleshooting for existing middleware environments; Interface with developers for application projects; be involved in integrating and testing applications;
  • Provide technical input and requirements for the design and implementation of new middleware infrastructure; work in close collaboration with our infrastructure provider;
  • Install, configure, tune and upgrade middleware environment according to production or project requirements and constraints;
  • Setup load balancing, clustering and failover;
  • Be involved in the application migration process after middleware software upgrade;
  • Configure connections and security settings for WebSphere Application Server (WAS);
  • Develop and maintain shell scripts to automate deployment,  maintenance and administration tasks;
  • Ensure a constant level of availability and performance of the middleware environment by monitoring environment performance and proactively implement measures;
  • Design and perform backup and recovery procedure for middleware;
  • Develop and maintain middleware environment-related support documentation;
  • Provide consultation and analysis to improve quality, accuracy and efficiency;
  • Perform all other duties as assigned.

Knowledge and Qualifications: 

  • Master’s degree in computer science or information systems;
  • IBM Certification is a must;
  • 3-5 years of experience in a similar position, ideally in the banking or financial sector;
  • Hands on experience in the installation, configuration, tuning/sizing, clustering, deployment and problem resolution of WebSphere Middleware components;
  • Ability to use or develop tools to automate maintenance, configuration changes, password changes, deployments and migrations of WebSphere Middleware components;
  • Ability to install and configure WebSphere AS servers, MQ servers and IBM Integration Bus (IIB). Perform MQ System Management, performance tuning, troubleshooting, and maintenance;
  • Excellent UNIX (IBM AIX / Linux RHEL) experience; proficiency in shell scripting ;
  • Previous experience providing IT support in a 24-hour operational environment preferred;
  • Hands-on experience with Open Source Software like Docker, Kubernetes, Kafka, Ansible, tomcat-jetty-Springboot (microservice), Nginx-apache, CI/CD Tools like XLDeploy;
  • Experience in a Devops Environment (agile relationship between Development and Operation teams).

Personal Skills :

  • Team player with strong interpersonal skills;
  • Ability and willingness to learn new products if needed;
  • Positive Attitude and Customer Focus;
  • Excellent Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening);
  • Innovative thinking and problem solving;
  • Ability to work under stress and meet tight deadlines;
  • Ability  to demonstrate proficiency with troubleshooting principles, methodologies and incident resolution techniques;
  • Willingness to work nights, weekends and holidays as required;
  • Mentoring / teaching ; willingness to share knowledge and to provide guidance to junior staff;
  • Effective time management.

Technical environment :

  • Middleware: IBM Websphere (WAS, MQ, ESB, IIB), Microsoft IIS; Kafka;
  • Databases: Oracle DB, Oracle Exadata, Microsoft SQL;
  • Programming and scripting: Oracle PL/SQL, Korn Shell, VB script, Python, Java;
  • Operating Systems: Linux RHEL, IBM AIX, Microsoft Windows;
  • Virtualisation: VMWare ESX, IBM PowerVC;
  • Container: Docker, Kubernetes;
  • Devops environment

Share on FacebookTweet about this on TwitterShare on Google+Share on LinkedInEmail this to someone

ABAKUS it-solutions is a company where a bit of madness and serious are not incompatible ! Join-us !

and help us providing the IT comfort our customers deserve!