Responsible for the ITIL-Service Transition Processes, including Release and Change Management, For incoming Projects and Work Packages
Discuss/Coordinate the incoming work with requestor/customer
Plan and Coordinate the release of the IT-infrastructure works with the technical teams
Maintains the Master Activity List for the organisation
Supports the presentation preparation for weekly status meeting Develop/Update of process documentation

Requested skills

Experience and Education

  • Knowledge of NATO responsibilities and organization, including having NATO clearance valid.
  • At least 5 years of practical experience in Configuration & Asset Management and Release & Deployment Management;
  • ITIL Certification(s) at intermediate level or higher, preference ITIL Service Transition;

Technical skills:

  • Experience of service transitions in large, complex and possibly classified ICT environments with 2.000+ clients;
  • Experience with large and complex Configuration Management Databases (CMDB).
  • Good knowledge of the Release Management lifecycle, including coordination, scheduling and management of releases of applications, operating systems including patches), hardware upgrades, etc.
  • Have experience with a successful implementation of Configuration and Asset Management Processes where the processes were executed by different teams.
  • The following practical experiences are considered an advantage:
Practical experience using a formal project management approach (preference PRINCE2) in a matrix management structure;
Practical experience in participation in the Change Management Process in different functions;
Practical experience of BPMN in documenting ITIL Processes;
Good knowledge of the Microsoft Project Application;
Good knowledge of COBIT 5;
The use of BMC Remedy toolset.
Soft Skills
  • Good listening and communication skills
  • Real team player and aware of cross-cultural working
  • Having strong analytical and problem-solving skills;
  • Being proactive and taking the initiative;
  • Customer service orientation and/or prior customer service training;

Why is ABAKUS a great place to work?

IT solutions integrator founded in 1991, ABAKUS IT-SOLUTIONS positions itself as expert in IT comfort.

Our activities are focused around 4 axes:

  • IT infrastructure management,
  • IT expertise provision,
  • development and deployment projects
  • and reselling of computing products.

Recognised actor on the Public Sector market and toward large IT integration companies, its efficient concept of IT comfort and its IT experts selection mechanism as well as the quality of its doing are spread internationally.

Great place to work, its employees are proud to be part of the AbAKUS it-solutions team for its values of respect, health and work-family balance preservation, the trainings provided and the fun, pleasant and motivating work environment.

ABAKUS it-solutions is a company where a bit of madness and serious are not incompatible! Join-us!
We still have many other opportunities, please contact us for more information.

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ABAKUS it-solutions is a company where a bit of madness and serious are not incompatible ! Join-us !

and help us providing the IT comfort our customers deserve!