• Full Time
  • Brussels
  • Posted 2 months ago


AbAKUS_it AbAKUS it-Solutions

Experts in IT Comfort

Role

  • Junior Delivery Coordinator

Mission 

  • You support the service delivery manager as a more technical coordinator.
  • You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.
  • You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.
  • You will coordinate functional interactions to support implementations of projects.
  • You will need to acquire a comprehensive understanding of the product and service offerings.
  • Effective candidates must be willing to take initiative and learn continuously with minimal direction.
  • You will create documentation for support cadences.
  • You will work on innovative ways to streamline templates, processes, and tools.
  • Lines of Communication
  • You will be in contact with the CIO, the infrastructure teams, the business divisions and supporting teams and the IT projects.

Profil

  • You communicate in a concise but kind way, have good social skills
  • You are pro-active and have a problem solving mindset
  • You are able to perform well under pressure
  • You value the team’s success more than you value your personal achievements
  • You are able to navigate and negotiate through challenges
  • We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace
  • You have at least 2 years of experience in ITSM (service desk, servers, DB’s, protocols)
  • You have at least of 1 year of experience in application management and/or support of guidelines
  • You have some knowledge of Cloud solutions and connectivity
  • You have an understanding of ITIL V3 Foundations
  • Software: MS Office
  • Languages: full professional proficiency in English and Dutch or French

Languages

  • French or Dutch
  • English

Place

  • Brussels

 

Start :

Now

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ABAKUS it-solutions is a company where a bit of madness and serious are not incompatible ! Join-us !

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